URC TV Support Centre

General 11

• What is URC TV?
• What countries can I stream URC TV in?
• On what devices can I stream URC TV?
• How do I use URC TV?
• Is there a URC TV app that I can download?

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Getting Started 6

• How do I access my subscription / game?
• Forgotten your password?
• What Can I Buy?
• Do I get a reduction if I’m a Club Season Ticket holder?
• What format do I fill my date of birth in on the registration form?

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URC TV Mobile App 5

• How do I download the URC TV app on an Android device
• How do I download the URC TV app on an iOS device
• How do I update the URC TV app on my Android device
• How do I update the URC TV app on my iOS device
• Can I purchase through the URC TV app?

What Can I Watch, Where and When? 19

• Which events will be streamed?
• What live content do I get to watch?
• What countries are games available in?
• What can I watch on URC TV in Canada?
• What can I watch on URC TV in New Zealand?

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Supported Devices 7

• On what devices can I watch URC TV?
• What do I need on my device to stream URC TV?
• What are the Minimum Windows Requirements?
• What are the Minimum Mac Requirements?
• What iOS (Apple) Mobile Devices are supported?

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Tips & Common Problems 9

• Issue when Registering / Logging in
• Can I have more than one computer/device logged in to RUC TV at one time?
• Can I switch device — e.g. If my battery dies?
• I am struggling to scrub back and forth
• Public Wi-Fi connections

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Using mobile data to access content on URC TV 1

• Can I stream URC TV over mobile data?

Watching on your TV 4

• Can I access URC TV on my Smart TV?
• Can I stream URC TV on an Apple TV?
• Is Google Chromecast supported?
• Casting URC TV to your TV

Group Screenings 2

• Can I have a party and watch URC TV with my friends?
• Can I screen URC TV in my pub or club?

Purchasing 3

• What products can I buy in Canada
• What products can I buy in New Zealand?
• How do I apply a discount code

Cancellations & Refunds 7

• Is my subscription a once-off payment or does it auto-renew?
• How do I set my subscription to cancel?
• What if I think I’ve been charged in error?
• If the stream isn’t working due to broadband issues or an incompatible device, can I cancel or get a refund?
• If I change my mind, can I cancel my subscription/game purchase?

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Account 3

• What is a URC TV account?
• How do I register for a URC TV account and pay?
• How do I change my password?

Payment 6

• What cards can I use to pay? Can I use Direct Debit?
• Can I pay in the currency of the country in which I reside?
• Is URC TV’s payment processing system secure?
• Why can't I process my payment?
• How can I change my payment details?

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