URC TV Support Centre
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Using URC TV
What is URC TV?
How do I use URC TV?
Is there a URC TV app that I can download?
What is My URC TV?
What countries can I stream URC TV in?
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How do I access my subscription / game?
Forgotten your password?
What Can I Buy?
Do I get a reduction if I’m a Club Season Ticket holder?
What format do I fill my date of birth in on the registration form?
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Watching URC TV
Which events will be streamed?
What live content do I get to watch?
Why can't I find the game I want to watch?
What countries are games available in?
How will I know if a game is available to watch in my territory?
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Tips & Common Problems
Do I have to watch live or can I watch later?
How many times can I watch a game? How long do I have to watch it?
Can I download a game?
I am struggling to scrub back and forth
Can I have more than one computer/device logged in to RUC TV at one time?
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What are the Minimum Mac Requirements?
What iOS (Apple) Mobile Devices are supported?
What Android devices are supported by URC TV?
Video will not play on an Android device
Video will not play on an Android (4.1 or earlier) device
Using 3G/4G to access content on URC TV
Does the URC TV stream work on GPRS, 3G, 4G, 5G, LTE and other mobile networks?
Watching on the Island of Ireland
Does URC TV work in Northern Ireland?
I live in Ireland - can I watch games on URC TV?
Watching on your TV
Can Apple TVs stream URC TV?
Is Google Chromecast supported?
Can I access URC TV on my SmartTV
Can I have a party and watch URC TV with my friends?
Can I screen URC TV in my pub or club?
URC TV Payment & Account
Cancellations & Refunds
Is my subscription a once-off payment or does it auto-renew?
What if I think I’ve been charged in error?
If the stream isn’t working due to broadband issues or an incompatible device, can I cancel or get a refund?
What if I want to cancel my subscription/game purchase?
Do you refund booking fees and charges?
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What is a URC TV account?
How do I register for a URC TV account and pay?
How do I change my password?
What cards can I use to pay? Can I use Direct Debit?
Can I pay in the currency of the country in which I reside?
Is URC TV’s payment processing system secure?
Why can't I process my payment?
How can I change my payment details?
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