Cancellations & Refunds

Is my subscription a once-off payment or does it auto-renew?
If you purchase a pass with us, your subscription will automatically renew on an annual basis, giving you the benefit of not having to worry about signing ...
Mon, 6 Sep, 2021 at 1:54 PM
What if I think I’ve been charged in error?
If you think that you have been charged in error for something, please contact us immediately by creating a ticket at URC TV Support or send an email to o...
Mon, 6 Sep, 2021 at 4:50 PM
If the stream isn’t working due to broadband issues or an incompatible device, can I cancel or get a refund?
If the stream isn't working due to broadband issues, you are encountering streaming issues or you have an incompatible device, please contact us thr...
Wed, 1 Sep, 2021 at 9:06 PM
What if I want to cancel my subscription/game purchase?
If you wish to cancel your purchase please email our Support Team on support@urc.tv. If you have subscribed for the Weekend Pass or the Annual Pass and wan...
Mon, 6 Sep, 2021 at 4:52 PM
Do you refund booking fees and charges?
If you are due a refund, it will include any booking fees or charges levied by URC TV. It may not include fees charged by your bank or card issuer for fore...
Wed, 1 Sep, 2021 at 9:10 PM
How long does it take to process a refund?
Once a refund is processed, funds should reach your account between 5 to 10 working days depending on your bank.  Please note that we are only able to refu...
Wed, 1 Sep, 2021 at 9:10 PM