Cancellations & Refunds
If you purchase a Season or Access pass with us, your subscription will automatically renew on a seasonal basis, giving you the benefit of not having to wo...
Wed, 20 Sep, 2023 at 1:09 PM
All of our subscriptions are renewing products however if you do not wish for your subscription to renew you can set it to cancel at the end of your subscri...
Tue, 24 Oct, 2023 at 10:28 AM
If you think that you have been charged in error for something, please contact us immediately by creating a ticket at URC TV Support or send an email to o...
Mon, 6 Sep, 2021 at 4:50 PM
If the stream isn't working due to broadband issues, you are encountering streaming issues or you have an incompatible device, please contact us thro...
Wed, 1 Sep, 2021 at 9:06 PM
If you have subscribed to a pass but change your mind and want to cancel the subscription, you can cancel and request a refund anytime within 14 days of pur...
Tue, 3 Oct, 2023 at 5:06 PM
If you are due a refund, it will include any booking fees or charges levied by URC TV. It may not include fees charged by your bank or card issuer for fore...
Wed, 1 Sep, 2021 at 9:10 PM
Once a refund is processed, funds should reach your account between 5 to 10 working days depending on your bank. Please note that we are only able to refu...
Wed, 1 Sep, 2021 at 9:10 PM