To change your password, please choose the scenario that best applies:

If you are outside your account and cannot access:

1. Click ‘sign in / register' in the top right-hand corner of the website

2. Select ‘forgot password' at the bottom of the on-screen pop-up

3. Enter your email address in the box provided.

4. You will be emailed a link which you should click on to reset your password. If you cannot see this in your main inbox please check your spam/junk mail folders

If you are in your account and would like to change your password:

1. Go to My URC TV.

2. Click on 'Manage Account'.

3. Next to the password box, click 'Change password' and enter your old and new password into the presented fields and press SAVE

If you have any difficulty doing the above please do not hesitate to contact us by filling in a support ticket or emailing us on