URC TV Support Centre

General 10

• What is URC TV?
• What countries can I stream URC TV in?
• How do I use URC TV?
• Is there a URC TV app that I can download?
• What is My URC TV?

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Getting Started 7

• How do I access my subscription / game?
• Forgotten your password?
• What Can I Buy?
• Do I get a reduction if I’m a Club Season Ticket holder?
• What format do I fill my date of birth in on the registration form?

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URC TV Mobile App 5

• How do I update the URC TV app on my Android device
• How do I download the URC TV app on an iOS device
• How do I update the URC TV app on my iPhone and iPad
• Can I purchase through the URC TV app?
• How do I download the URC TV app on an Android device

Content 14

• Which events will be streamed?
• What live content do I get to watch?
• What countries are games available in?
• Why can't I watch URC TV in the USA?
• Why can’t I stream games on URC TV in the UK?

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Tips & Common Problems 15

• Do I have to watch live or can I watch later?
• How many times can I watch a game? How long do I have to watch it?
• Can I download a game?
• I am struggling to scrub back and forth
• Can I have more than one computer/device logged in to RUC TV at one time?

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Apple Mac 1

• What are the Minimum Mac Requirements?

Mobile Devices 4

• What iOS (Apple) Mobile Devices are supported?
• What Android devices are supported by URC TV?
• Video will not play on an Android device
• Video will not play on an Android (4.1 or earlier) device

Using 3G/4G to access content on URC TV 1

• Does the URC TV stream work on GPRS, 3G, 4G, 5G, LTE and other mobile networks?

Watching on the Island of Ireland 2

• Does URC TV work in Northern Ireland?
• I live in Ireland - can I watch games on URC TV?

Watching on your TV 4

• Can Apple TVs stream URC TV?
• Is Google Chromecast supported?
• Can I access URC TV on my SmartTV
• Casting to the TV from the URC TV App

Group Screenings 2

• Can I have a party and watch URC TV with my friends?
• Can I screen URC TV in my pub or club?

Cancellations & Refunds 6

• Is my subscription a once-off payment or does it auto-renew?
• What if I think I’ve been charged in error?
• If the stream isn’t working due to broadband issues or an incompatible device, can I cancel or get a refund?
• What if I want to cancel my subscription/game purchase?
• Do you refund booking fees and charges?

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Account 3

• What is a URC TV account?
• How do I register for a URC TV account and pay?
• How do I change my password?

Payment 6

• What cards can I use to pay? Can I use Direct Debit?
• Can I pay in the currency of the country in which I reside?
• Is URC TV’s payment processing system secure?
• Why can't I process my payment?
• How can I change my payment details?

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