URC TV Support Centre
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Knowledge base
Using URC TV
General
10
What is URC TV?
What countries can I stream URC TV in?
How do I use URC TV?
Is there a URC TV app that I can download?
What is My URC TV?
View all 10
Getting Started
7
How do I access my subscription / game?
Forgotten your password?
What Can I Buy?
Do I get a reduction if I’m a Club Season Ticket holder?
What format do I fill my date of birth in on the registration form?
View all 7
URC TV Mobile App
5
How do I update the URC TV app on my Android device
How do I download the URC TV app on an iOS device
How do I update the URC TV app on my iPhone and iPad
Can I purchase through the URC TV app?
How do I download the URC TV app on an Android device
Watching URC TV
Content
14
Which events will be streamed?
What live content do I get to watch?
What countries are games available in?
Why can't I watch URC TV in the USA?
Why can’t I stream games on URC TV in the UK?
View all 14
Tips & Common Problems
15
Do I have to watch live or can I watch later?
How many times can I watch a game? How long do I have to watch it?
Can I download a game?
I am struggling to scrub back and forth
Can I have more than one computer/device logged in to RUC TV at one time?
View all 15
Apple Mac
1
What are the Minimum Mac Requirements?
Mobile Devices
4
What iOS (Apple) Mobile Devices are supported?
What Android devices are supported by URC TV?
Video will not play on an Android device
Video will not play on an Android (4.1 or earlier) device
Using 3G/4G to access content on URC TV
1
Does the URC TV stream work on GPRS, 3G, 4G, 5G, LTE and other mobile networks?
Watching on the Island of Ireland
2
Does URC TV work in Northern Ireland?
I live in Ireland - can I watch games on URC TV?
Watching on your TV
4
Can Apple TVs stream URC TV?
Is Google Chromecast supported?
Can I access URC TV on my SmartTV
Casting to the TV from the URC TV App
Group Screenings
2
Can I have a party and watch URC TV with my friends?
Can I screen URC TV in my pub or club?
URC TV Payment & Account
Cancellations & Refunds
6
Is my subscription a once-off payment or does it auto-renew?
What if I think I’ve been charged in error?
If the stream isn’t working due to broadband issues or an incompatible device, can I cancel or get a refund?
What if I want to cancel my subscription/game purchase?
Do you refund booking fees and charges?
View all 6
Account
3
What is a URC TV account?
How do I register for a URC TV account and pay?
How do I change my password?
Payment
6
What cards can I use to pay? Can I use Direct Debit?
Can I pay in the currency of the country in which I reside?
Is URC TV’s payment processing system secure?
Why can't I process my payment?
How can I change my payment details?
View all 6
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