URC TV Support Centre

Cancellations & Refunds 7

• Is my subscription a once-off payment or does it auto-renew?
• How do I set my subscription to cancel?
• What if I think I’ve been charged in error?
• If the stream isn’t working due to broadband issues or an incompatible device, can I cancel or get a refund?
• If I change my mind, can I cancel my subscription/game purchase?

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Account 3

• What is a URC TV account?
• How do I register for a URC TV account and pay?
• How do I change my password?

Payment 6

• What cards can I use to pay? Can I use Direct Debit?
• Can I pay in the currency of the country in which I reside?
• Is URC TV’s payment processing system secure?
• Why can't I process my payment?
• How can I change my payment details?

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