The player’s resolution is set by default to “Auto” which chooses the optimal speed that your device and broadband connection allows.

If you find that your stream only plays at a low resolution (eg. 240p) you can try watching at a higher resolution. In the lower-right corner of the URC TV video player window, select the next highest resolution (e.g. 360p) and see if you can enjoy uninterrupted streaming at that quality. If it works well, then try for a while at a higher setting, and so on. (Sometimes it is better to override the “Auto” setting with a manual setting that works.)

Please keep in mind, streaming a live broadcast demands a lot more of an internet connection than typical day-to-day browsing or even streaming on-demand content on platforms such as Netflix. If you encountering buffering or interruptions whilst watching at a higher resolution, it is likely that your connection or your device can’t stream the broadcast at your preferred speed. Resetting your modem and router and closing down any extra tabs & downloads may help.

If you encounter interruptions whilst watching at a lower resolution, we recommend that you contact your Internet Service Provider.