Tips & Common Problems

Stream plays but only at a low resolution (240p)
The player’s resolution is set by default to “Auto” which chooses the optimal speed that your device and broadband connection allows. If you find that y...
Mon, 6 Sep, 2021 at 12:06 PM
Stream is buffering with black background screen
If the video plays intermittently and or buffers with a black background screen, it means that you do not have sufficient bandwidth to stream. Please be ...
Mon, 6 Sep, 2021 at 12:07 PM
I don’t know what my connection speed is?
Is your connection fast enough to stream URC TV? If you don't know what your connection speed is, visit http://www.speedtest.net to test your download ...
Mon, 6 Sep, 2021 at 12:09 PM
How do I get subtitles?
If you want to get subtitles on the URC TV content you are watching, you can enable subtitles in your device settings.  To turn on subtitles on a Window...
Mon, 6 Sep, 2021 at 10:12 AM
Issue when Registering / Logging in
Pro14 / United Rugby Login If you previously had an account with Pro14 or United Rugby, you will need to login to URC TV using those login details. If you ...
Thu, 7 Oct, 2021 at 4:54 PM